Return & Warranty Policy
Effective Date: October 26, 2023
General Philosophy
At Shrinidhi Machine Tools, we stand behind the quality and performance of our equipment. This policy outlines the terms and conditions for returns, refunds, and warranty claims to ensure a transparent and satisfactory experience for our valued customers.
Our goal is to provide machinery that meets your precise technical specifications and quality expectations. Due to the significant size, cost, and custom nature of industrial machine tools, all sales are considered final once the equipment is delivered and installed, except under the specific conditions outlined in this policy.
Shipping Information
Delivery Timeline
Products will be delivered within 1-2 business days after order confirmation and payment processing.
Replacement/Exchange Delivery
Replacement or exchanged products will be delivered within 0ne month of business days after approval of the return request.
Warranty Coverage
Standard Warranty Period
All Shrinidhi Machine Tools come with a standard 30 Dayss warranty from the date of installation or 6 months from the date of dispatch from our warehouse, whichever occurs first.
What is Covered
- Defects in materials and workmanship under normal use
- Proper maintenance according to guidelines
- Repair or replacement of defective components
What is Not Covered
- Damage due to improper installation, misuse, or neglect
- Failure to follow operating instructions
- Consumable parts (filters, belts, seals, etc.)
- Normal wear and tear
- Damage from accidents or acts of nature
- Machines modified by unauthorized personnel
Return Eligibility for Non-Defective Goods
Returns of non-defective, standard machines are extremely limited and subject to prior written authorization from Shrinidhi Machine Tools management.
Eligibility Conditions
- Request must be submitted within 30 calendar days of delivery
- Machines should not be modified based on the custom specifications requirements.
- 10-15% restocking fee applies
- Customer responsible for Machines built to custom specificationsMachines built to custom specificationsreturn shipping costs
Non-Returnable Items
- Machines built to custom specifications
- Special sizes, voltages, or controls
- Items without Return Authorization (RMA) number
Return/Refund Request Window
Request for return or exchange can be made within 30 to 180 days of delivery for standard items.
Refund Processing
Refunds will be credited within 7-8 business days to the original source of payment after we receive and inspect the returned product.
Procedure for Returns & Warranty Claims
Notification
Contact our service department immediately with your sales order number, machine model, and serial number. Describe the issue in detail with photos/videos and submit the purchasei nvoice.
Troubleshooting & Resolution
Our technical team will work with you remotely to diagnose and potentially resolve the issue.
On-Site Service or Return Authorization
For covered defects, we will dispatch a technician. If return is authorized, we will issue a Return Merchandise Authorization (RMA) number.
Refund (if applicable)
Refunds for approved returns will be processed with in 7 to 8 days of inspection. Refund amount will be purchase price minus restocking fee and original shipping costs.
Contact Information
Warranty requests, please contact our service department with in 6 months:
Phone
+91-805-020-1082
info@shrinidhimachinetools.com
Service Hours
9:00 AM - 6:00 PM IST, Monday to Saturday
Disclaimer: This policy is provided for informational purposes and does not constitute a waiver of any legal rights. Shrinidhi Machine Tools reserves the right to amend this policy at any time.